Legal
Terms of service
Last updated July 2026. These terms apply to every HQ360 engagement.
Scope of work
Every engagement begins with a written scope listing deliverables, dates and the named team members responsible. Work outside that scope is quoted separately before it begins.
Fees and payment
Fees are stated in the scope and invoiced monthly in advance unless otherwise agreed. Advertising budget is paid by you directly to the platform and is never handled by us.
Cancellation
Either party may end an engagement with thirty days written notice. Work already delivered is payable. Any unused portion of a prepaid month is refunded.
Ownership
On payment, you own every asset we create for you, including copy, designs, research and reports. We retain the right to reference the work in our portfolio unless you ask us not to.
Outcomes
We guarantee process, not market outcomes. Our full position on this is published on the guarantee page and forms part of these terms.
Liability
Our liability under any engagement is limited to the fees paid in the three months preceding the claim. We are not liable for indirect or consequential loss.
Confidentiality
Unpublished manuscripts, sales data and business plans shared with us are treated as confidential and are not disclosed to third parties without written permission.
Contact
Questions about these terms can be sent to ceo@hq360.space.