Our guarantee
What we promise, and what nobody honestly can.
Marketing outcomes depend on the market. Process does not. So we guarantee the process completely and refuse to guarantee the outcome at all.
What we guarantee
- A written audit within five working days of your first call
- A named strategist who stays on your account for the engagement
- A weekly written update and a live dashboard, without asking
- Every deliverable in your scope, delivered on the agreed dates
- A reply to any message within one working day
- Reviews sourced only from real readers who received the book
- Full ownership of every asset we create for you
- Thirty days notice to pause or end, with no exit fee
What we will never guarantee
- A place on any bestseller list, national or category
- A specific ranking number on any retail platform
- A minimum number of reviews or a minimum star rating
- Placement in a named publication, podcast or festival
- A sales figure, revenue target or return on ad spend
- Follower counts or engagement rates on any platform
If we miss a commitment
If a guaranteed deliverable is late by more than five working days for a reason within our control, that month is credited in full. If it happens twice in one engagement, you may end the agreement immediately and we refund any unused portion. You do not need to argue for it. We track our own dates and raise it first.
Why we will not promise a list
Bestseller lists apply editorial discretion, weigh retailers differently and change thresholds without notice. Any agency promising a placement is either buying units in a way that risks your account or defining bestseller so narrowly the claim is hollow. We will tell you honestly what your realistic ceiling looks like and let you decide.
These guarantee terms form part of every HQ360 engagement agreement.